FAQ: Recruiting Copilot Sign-In Methods If You Purchased via Paychex – Paychex Recruiting Copilot in Partnership with Findem

What happens after I sign up?

Once your account is created via Paychex, provisioning is triggered from Paychex systems and a Recruiting Copilot account is created for the primary email address provided. You'll receive a welcome email. This email includes helpful links and confirms that your setup is free at the moment.

Note: The email contains a link to verify your account, not just to log in. This is a key difference from the standard digital sign-up process.

Important: The email address used during Paychex provisioning becomes the permanent login for that account and cannot be changed later. If the wrong email was used, you'll need to deactivate the account tied to the incorrect email and create a new account using the correct email address via Paychex.

After you sign up, you should:

Check your inbox (including Spam/Junk, Promotions, or Updates folders) for any onboarding or activation email related to Recruiting Copilot or Recruiting Copilot Essentials.
Try signing in directly at https://findem.io using the email address that was provided during the Paychex sales process.
If you don't see an activation email and cannot sign in to the expected Essentials account, confirm with Paychex which customer email and company name were submitted to Findem. Activation cannot be completed until Findem has a matching account record and the correct plan/attachments are in the system.

What if I can't find the email in my inbox?

In case you don't see the email, be sure to check folders like Spam, Updates, Promotions, etc. If you still don't see it, be sure your email address is correct via Paychex. If you do find the email in your Spam folder, be sure to click the Report not spam button.
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What should I do with the welcome email?

When you receive the welcome email, follow these steps:

Click the Verify Account link.
- This link contains an authorization token linked to the email address used for your account.
- Clicking this will log you in immediately without needing a password.
- You'll be prompted to set a new password for future use.
- Once logged in, you may receive an upgrade notification, which confirms that your account has been upgraded based on your request.

What if I don't click the Verify Account link in the welcome email?

If you don't click the Verify Account link, you can still access the product from the main URL, findem.io, using alternative methods:

Google SSO (Single Sign-On): If your email is connected to a Google account (e.g., Gmail), you can sign in by selecting Google SSO on the login page.

Paychex SSO: If your email is associated with Paychex, you can use Paychex SSO to log in.

What if I try to sign in and the email verification link doesn't work?

If you try to log in using a method that doesn't match your verification flow, such as clicking the email link directly, you may be prompted to recover your password. In this case, you'll need to:

Perform a password recovery to regain access (click Forgot Password? from the main sign-in page).
Alternatively, you can use one of the SSO methods (Google or Paychex) if your email is connected to either.

Tip: If the activation or verification link says it's invalid or won't let you register, try the following before contacting support:

Confirm you're signing in with the exact email address that received the welcome/activation email.
Check your Spam/Junk, Promotions, or Updates folders for the invitation and move it to your inbox.
Clear your browser cookies and history, close and reopen your browser, then try the activation link again.
Take a screenshot of any error page or message so you can share it with Paychex or Findem Support if the issue continues.

Why do I see a Starter or different account when I use Paychex SSO?

When you sign in via Paychex Flex SSO, the SSO mapping controls which email and Findem account you're logged into. If that SSO email is different from the email tied to your paid Recruiting Copilot subscription, SSO can land you in a separate (often free or Starter) account that doesn't include your purchased plan.

If you notice you're missing paid features after logging in with Paychex SSO, it's likely that SSO is mapped to the wrong email (for example, a personal instead of work email).

How can I sign in with my email and password instead of SSO?

If you prefer not to use SSO (or SSO is taking you to the wrong account), you can log in directly with your email and password:

Go to the non-SSO login page for Paychex customers: https://app-next.findem.io/auth/login?referral=paychex.
If you don't remember your password, use the password reset flow: https://app-next.findem.io/auth/password_reset. After resetting, check your inbox, complete the email verification steps, then sign in with your email and new password (without using SSO).

What if Paychex SSO is mapped to the wrong email?

If Paychex SSO is signing you in with a personal email but your paid subscription is tied to your work email, there are two common ways to fix it:

Ask your Paychex or IT admin to update the SSO mapping so Paychex Flex SSO uses your work email.

Or, request that Findem Support merge the subscription from the work-email account into the email that SSO is using, so your paid plan is available when you log in via SSO.

If you're blocked from your paid features due to an SSO/account mismatch, first confirm which email Paychex SSO is using, then try the non-SSO login and password reset flows. If SSO still signs you into the wrong account, contact Paychex and Findem Support to either update the SSO mapping or merge the subscription into the SSO-linked account.

What should I do if I'm stuck during the login process?

If you're having trouble logging in after attempting the steps above, we recommend the following:

Reset your password by clicking the Forgot Password?
Contact Paychex Support if you're still having issues, and provide them with your email address for further assistance.

How can I set up my password if I haven't already?

After clicking the Verify Account link in your welcome email, you'll be prompted to:

Authenticate your email and agree to the terms and conditions.
Set a password for future logins. This way, you can log in using your password instead of relying on SSO options.

What should I do if I missed the email verification link?

If you didn't click the email verification link initially, you can either:

Click the Verify Account link in your email again.
Reset your password to gain access to your account.

Can I directly go to the product page and sign in?

Yes, you can try navigating directly to the product page, findem.io, and sign in using your associated Google or Paychex login if you didn't follow the email flow.

Note: If you haven't verified your email, you'll need to either go through the verification link or reset your password.

If you have any issues with your sign-in, contact Support for assistance with resetting your password or navigating through alternate sign-in methods.